AI: Detecting and Avoiding Customer Churn is Critical

added by DotNetKicks
10/16/2018 1:06:47 PM

1 Kicks, 870 Views

I've flown a lot over the years. What continues to strike me though, is how poorly airlines use machine learning and AI, even when they are in strong competitive environments. A key indicator is detecting and avoiding customer churn. Let me give you an example: We flew with QANTAS and with their partners in One World ...